Privacy Policy

Who Is Responsible for Your Data

This Privacy Policy explains how personal information is handled on onlywins.casino. The site is operated by 3-102-961232 LIMITADA, Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad Garabito, Bufete Sanchez Chavarria, 61101, Costa Rica, which acts as the controller of the data described below. Questions about privacy can be sent to [email protected].

Information We Collect

Account details: the e-mail address, password, name, date of birth, country and phone number you enter when you register.
Verification documents: a government ID, proof of address and proof of the payment method you use, requested before your first withdrawal.
Payment data: deposits, withdrawals, chosen methods and account currency.
Activity and technical data: game sessions, bonus use, device type, browser, IP address and cookie identifiers.
Support messages: the content of live chat conversations and e-mails you send us.

Why We Use It

We process this information to open and manage your account, confirm your identity and age, carry out payments, apply bonuses, provide customer support, prevent fraud and money laundering, and meet the conditions of our licence. Data about your play is also used to support responsible gambling tools such as deposit limits, reality checks and self-exclusion.

Cookies

The site uses essential cookies to keep you signed in and to remember settings such as language. Additional cookies help us understand how pages are used so we can improve the site. You can delete or block cookies in your browser settings, although some features may then stop working.

Personal data is shared only with parties that help us run the service, such as payment providers, identity verification services and game suppliers, and with authorities where the law requires it. We do not sell your data. Information is kept for as long as your account is open and afterwards for the period required by our legal and licensing obligations, then deleted or anonymised.

Your Rights

Canadian players can rely on the principles of PIPEDA. You may ask to access the personal information we hold about you, correct inaccurate details, withdraw consent to marketing, or request deletion where we are not required to keep the data. To make a request, write to [email protected] from the e-mail address linked to your account.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always published on this page.