Responsible Gaming
Our Commitment
3-102-961232 LIMITADA (onlywins.casino) regards gambling as a form of entertainment that should be enjoyed responsibly and within personal means. It is not a way to earn income or to recover losses.
Gambling is intended only for adults. In Canada the minimum age is 19 in most provinces and 18 in Alberta, Manitoba and Quebec. Anyone under that age must not take part in any gambling activity.
We encourage everyone to gamble only with money they can afford to lose, to set limits in advance, and to seek help early if gambling stops being enjoyable.
Warning Signs
Gambling can become a problem gradually. The following behaviours may indicate that it is no longer under control:
- Spending more money or time on gambling than originally intended.
- Trying to win back lost money by betting more, or raising stakes after a losing run.
- Borrowing money, selling possessions or neglecting bills in order to gamble.
- Feeling restless, irritable or anxious when trying to cut down or stop.
- Hiding gambling activity from family and friends, or lying about it.
- Neglecting work, studies or family responsibilities because of gambling.
If one or more of these signs sound familiar, it is advisable to pause, review your habits and consider the options described below.
Self-Ban Options
Voluntary self-exclusion lets you stop gambling by closing access to your account for a chosen period. At OnlyWin Casino it can be set in your profile settings or requested by e-mail to [email protected]. It takes effect immediately and cannot be revoked early.
- Fixed-period exclusion: 6 months, 1 year, 3 years or 5 years. During this time, access to your account is blocked.
- Permanent exclusion: your account is closed with no end date.
- National schemes: in some jurisdictions, a player can register once with a national self-exclusion scheme, which applies across all licensed gambling operators in that jurisdiction.
Before applying, think about which period suits you, as the exclusion cannot be shortened once it starts. You may also wish to use software that blocks gambling websites on your devices.
Setting Limits
OnlyWin Casino gives players tools in their account to keep gambling within chosen boundaries:
- Deposit limits: a cap on the amount a player can deposit per day, week or month.
- Loss limits: a cap on the net amount a player can lose over a chosen period.
- Cool-off periods: a short break from play when you need time away.
- Session limits: a cap on the length of a single continuous session of play.
- Reality checks: regular on-screen reminders showing how long a player has been playing.
We recommend setting limits before you start to play and keeping to them. Limits are best set when calm and not while chasing losses.
Support Resources
Anyone concerned about their own gambling, or that of someone close to them, can seek confidential help. Free and confidential support is available through provincial helplines such as ConnexOntario 1-866-531-2600.
Anonymous self-help groups for people affected by gambling also exist in many places. They offer an opportunity to share experiences with others in a similar situation. You may also wish to speak with a doctor, counsellor or another trusted professional.
If you feel distressed or in immediate danger, please contact your local emergency services.
Contact Us
Responsible gaming inquiries: [email protected]